Last updated: November 2026
Processing times
Consumer orders are packed and handed to the carrier within 1–3 business days. Wholesale and dealer orders in stock usually leave our warehouse within three business days; pre-season orders ship on the date agreed at booking.
How we ship
Inflatable boards and accessories ship by parcel carrier in their carry bags inside a protective outer box. Hard boards ship oversize with rail and nose protection, and may require a delivery appointment. Multi-unit dealer orders ship palletised by freight.
Shipping costs
Shipping costs are calculated at checkout for consumer orders and shown on the invoice for dealer orders. Oversize items carry an additional handling charge that is always shown before you pay.
Tracking
You will receive a tracking link by email as soon as your order ships. Freight deliveries also receive a call or email from the carrier to schedule delivery.
Damaged or missing items
Please inspect your delivery on arrival. If the box or board is damaged, note it on the delivery receipt where possible, take photos and email sales@tidecraftpaddle.com within 7 days. We will arrange a repair, replacement or refund.
International orders
Where international shipping is offered, duties, taxes and import fees are the responsibility of the recipient unless stated otherwise at checkout.