Last updated: November 2026
30-day returns
You may return unused boards and accessories within 30 days of delivery for a refund or exchange. Items must be clean, dry, complete with all included parts and packed in their original bag and box.
Items we cannot accept
- Boards that have been used on the water or show wear.
- Items damaged by misuse, over-inflation or improper storage.
- Clearance or final-sale items marked as such at purchase.
How to start a return
Email sales@tidecraftpaddle.com with your order number and the reason for return. We will send return instructions and, where applicable, a prepaid label. Please do not send items back without a return authorisation.
Refunds
Refunds are issued to the original payment method within 5–10 business days of the return arriving at our warehouse and passing inspection. Original shipping charges are not refunded unless the item was faulty or sent in error.
Warranty
Manufacturing defects such as seam separation, valve failure or delamination are covered by our limited warranty. Send photos and the serial number to sales@tidecraftpaddle.com and we will assess the claim promptly.
Dealer returns
Returns of wholesale stock are handled under the terms of your dealer agreement. Contact your account manager before sending anything back.